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BANFF, AB, July 29, 2025 /CNW/ - Banff Caribou Properties is excited to announce the opening of two distinct hotel experiences: Hotel Canoe & Suites and The Otter Hotel, both located on the site formerly known as The Inns of Banff. Since acquiring the property in 2005, Banff Caribou Properties has transformed the location into two unique uptown offerings that reflect the company's ongoing commitment to hospitality, quality, and exceptional guest service.

A Serene Uptown Retreat

Located in the newly revitalized Uptown Banff district, both properties provide a tranquil retreat just steps away from shops, trails, and local attractions. This calm and elevated corner of Banff offers the ideal setting to relax and reconnect with nature.

Tailored Experiences for Every Traveller

Hotel Canoe & Suites is a modern, vibrant property tailored to the adventure-driven demographic, perfectly aligned with Banff's spirit as a premier destination for outdoor exploration Meanwhile, The Otter Hotel is a refined, upscale space appealing to mature travellers looking for comfort, quiet, and mountain luxury. Both four-star properties boast an elevated rooftop wellness experience, complete with rooftop hot pools, saunas, and lounge areas with breathtaking views of the Canadian Rockies.

Signature On-Site Restaurants

Each hotel features a unique curated dining concept:

  • Sudden Sally, located within Hotel Canoe & Suites, serves elevated comfort food in a lively, energetic atmosphere. The concept also features a thoughtfully curated bakery and grab-and-go counter, perfect for mornings on the move, serving house-made pastries fresh from the on-site pastry kitchen, alongside expertly crafted artisan coffee.
  • Good Folk, nestled within The Otter Hotel, showcases an award-winning design and offers an inviting yet sophisticated dining experience, thoughtfully crafted to celebrate the finest in fresh, locally sourced ingredients.

Savor summer-inspired menus at both restaurants, perfectly suited for al fresco dining on Banff's most picturesque mountain-view patios.

To bring these concepts to life, Banff Caribou Properties brought in celebrated Calgary restaurateurs Dwayne and Alberta Ennest, known for their innovative culinary approach and influence across Alberta's dining scene.

Both hotels are now open and pleased to be welcoming guests.

To learn more or book a stay, visit:  and

 
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TORONTO, ON (July 24, 2025) -  is enhancing the guest experience through an exciting new partnership with for " ," a summer-long promotion running from July 16 to September 16, 2025. This innovative collaboration connects guests with the opportunity to win incredible prizes from premium partners like CIBC®, Aeroplan®, and Days Inn hotels across Canada.

The comprehensive promotion brings together an impressive network of partners to deliver exceptional value to Canadian consumers. Guests can enter for free through the or for their chance to win prizes ranging from free gas and groceries to a five-night hotel stay, and up to 250,000 Aeroplan points.

“We are thrilled to once again partner with our friends at Journie Rewards for this exciting summer promotion,” said Ally Wesson, Vice President of Marketing, Days Inns - Canada. “Fantastic collaborations like this further strengthen our brand awareness, while offering added value to Journie Rewards members and our valued Days Inn guests.”

The promotion leverages Journie Rewards' extensive reach, connecting with over 1.9 million members through their database and featuring prominently on their website, mobile app, and at more than 700 participating locations across Canada. Partner locations include On the Run, Pioneer, Fas Gas, Ultramar, and Chevron stations nationwide.

To maximize guest engagement, all Days Inn locations across Canada will receive complimentary display materials featuring a QR code that link directly to the promotion website, making it easy for guests to enter and learn more about available prizes. The campaign is further supported by targeted public relations, social media outreach, and paid digital media initiatives.

The grand prize draw is scheduled for September 24, 2025, giving participants multiple opportunities throughout the summer months to enter and increase their chances of winning.

 
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Hotel sector marks World Day Against Trafficking in Persons with growing support for national awareness training.

As the world recognizes July 30 – World Day Against Trafficking in Persons, hotels across Canada are stepping up their commitment to safety and human rights by continuing to embrace Not in Our Hotel, a free training initiative designed to equip hotel staff with the knowledge to recognize and respond to signs of human trafficking.

Launched earlier this year by the Alberta Hotel & Lodging Association (AHLA) in partnership with provincial hotel associations from Ontario to British Columbia, the training has already reached hundreds of properties—and participation continues to grow.

"By ensuring every hotel employee understands the signs of human trafficking and knows how to respond, we are taking a stand as an industry to say: not in our hotels," said Tracy Douglas-Blowers, President & CEO of the Alberta Hotel & Lodging Association.

Human trafficking is one of the fastest-growing crimes in Canada, with traffickers often targeting the anonymity and access of the hotel sector. This is why more and more hotels are integrating Not in Our Hotel into their operational culture—not as a one-time action, but as part of a long-term commitment to safety and vigilance.

The training includes:

  • Online modules for hotel staff, with certificates of completion
  • Reference materials like posters and on-the-job guides
  • Manager tools to support property-wide policy and awareness

The training is available at no cost to hotel owners, managers, and employees in British Columbia, Alberta, Saskatchewan, Manitoba, and Ontario. Participation remains open, and associations continue to encourage hotels of all sizes to adopt the program.

This year’s observance of World Day Against Trafficking in Persons serves as a moment to reflect, recommit, and recognize the hotel sector’s growing leadership in this critical issue.

“Our Canadian hotels and their staff are known around the world for their incredible hospitality, but when it comes to human trafficking, we want criminals to know they're not welcome. The victims of human trafficking need our help, and your anonymous tips to Crime Stoppers can make a real difference. Please speak up, because the victims cannot.” Linda Annis, Executive Director, Metro Vancouver, Crime Stoppers

Sponsored by: Western Financial Group

More information & training access: www.notinourhotel.ca

 
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ARLINGTON, Va. 23 July 2025 – Canada’s hotel industry reported year-over-year performance growth for the second consecutive month, according to June 2025 data from CoStar. CoStar is a leading provider of online real estate marketplaces, information and analytics in the property markets.

June 2025 (percentage change from 2024):

  • Occupancy: 75.6% (+1.5%)
  • Average daily rate (ADR): CAD239.06 (+2.9%)
  • Revenue per available room (RevPAR): CAD180.77 (+4.4%)

Growth was lower than May, when RevPARgrew 5.1%.

Among the provinces and territories, Manitoba posted the highest increases in occupancy (+10.8% to 80.3%) and RevPAR (+21.1% to CAD143.65). The province’s ADR also rose 9.3% to CAD178.88.

Alberta recorded the only double-digit ADR lift (+14.2% to CAD247.42).

Among the major markets, Calgary posted the highest growth in each of the three key performance metrics: occupancy (+12.2% to 85.5%), ADR (+33.8% to CAD248.77) and RevPAR (+50.1% to CAD212.65). The market’s performance was helped by the Global Energy Show.

For more information about the company and its products and services, please visit www.costargroup.com.

 
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TORONTO, July 23, 2025 — is celebrating a remarkable milestone in its long-standing partnership with 20 years of continuous collaboration and trusting RoomKey as its property-management solution. From a single-property launch in Brandon, Manitoba, to a portfolio-wide implementation across Canada, the hotel company’s loyalty to RoomKey reflects two decades of shared innovation, operational evolution, and an unwavering commitment to guest experience.

“RoomKey has been part of our journey from the ground up,” said Jeannette Clarke, Regional Operations Manager for Tech Support, HR, Loyalty Programs, and Reservations Services at Lakeview Hotels & Resorts. “Back in 2005, we were looking for a front desk and call center solution that was simple, affordable, and fast to train on. RoomKey checked every box, and it still does today.”

A History of Hands-On Innovation

Lakeview's journey with RoomKey began when the team sought to modernize outdated reservation systems and streamline operations across multiple locations. With their Brandon hotel serving as the inaugural property, RoomKey was adopted as a flexible and intuitive system that empowered staff (regardless of tech background) to efficiently manage both front desk and centralized reservations.

Over time, Lakeview transitioned from legacy systems to RoomKey’s more robust, cloud-based tools. Today, their operations span regions with diverse guest demographics, from work crews and oil and gas contractors in Western Canada to leisure travelers and corporate guests in the Prairies.

“From the beginning, our approach to hiring has focused on attitude over experience,” Clarke said. “RoomKey makes that possible. It’s quick to learn, and the support from their team is second to none. You don’t have to be a tech wizard to get up and running.”

A Partnership That Listens

Lakeview’s longevity with RoomKey isn’t just about software — it’s about service. From early days of tech support and troubleshooting to more recent collaboration on mobile check-in and payment processing, Lakeview has seen the platform evolve to meet real-world needs.

“They’ve always been receptive to user feedback,” Clarke added. “RoomKey takes a thoughtful approach to development. It’s not about reacting fast; it’s about building the right thing for all users.”

That feedback loop has led to system enhancements like recurring reservations, more robust group block tools, and improved rate-linking functionality — features Lakeview teams use daily to drive efficiency and deliver exceptional guest experiences.

People-First Technology

Lakeview’s operations are defined by their personal touch and dedication to service, a philosophy that aligns with RoomKey’s ethos.

“At Lakeview, we empower every staff member to turn a guest’s day around,” Clarke said. “Whether it’s fixing an error, acknowledging a concern, or making someone smile, we do what it takes. RoomKey helps us do that faster, with tools that keep us nimble and informed.”

Their properties include everything from traditional roadside inns to tech-forward urban hotels like the Grand Winnipeg Airport Hotel, just steps from the departure gate and now offering RoomKey’s mobile check-in experience.

Looking Ahead

As Lakeview prepares for transitions within its leadership and considers the next chapter of growth, RoomKey remains a trusted partner. From payment processing to future-facing feature requests, the collaboration continues to evolve.

“We may have started with a simple solution for reservations, but RoomKey has grown with us,” said Clarke. “Twenty years later, we’re still finding new features and improvements. That’s the mark of a partner — not just a vendor.”

Shane McPhail, RoomKey PMS Product Director, agreed with Clarke, saying Lakeview has been an incredible partner from the very beginning.

“The feedback from Lakeview Hotels & Resorts has helped shape our product, and their dedication to service has inspired how we think about technology,” McPhail said. “Reaching 20 years together is more than a milestone; it’s a testament to shared values and mutual respect. We’re proud to have earned their trust, and we’re excited for what’s next.”

 

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