December  12, 2017

Greensboro, NC: Laundry product supplier Tingue ( has unveiled a line of replacement drain valves for a wide variety of continuous batch washers and coin-op washers. Designed specifically to handle these high volume, low pressure installations, the line of durable drain valves features injection molded plastic construction with integrated AC motors and motor protectors for dependable operation and high performance over a long service life with nearly zero maintenance. Easy for one laundry technician to install, the drain valves provide high performance and long life that are comparable to OEM drain valves yet are offered at a significant discount.

The line of drain valves comprises seven models, each offered in a variety of configurations with a choice of options to suit the washer machine model such as the inlet and outlet port sizes, motor voltage and cycles, and housing color. The replacement valves are available for washers from Alliance Laundry Systems, Continental Girbau, Huebsch, Milnor, Dexter, IPSO, Unimac, Wascomat, Speed Queen and for GE coin-op washers. In addition to the drain valves, Tingue representatives offer a wide range of replacement parts for all laundry machine makes and models.

For more information, contact Tingue, 7009 Cessna Drive, Greensboro, NC 27409 USA; 800.222.9954; Fax 330.664.0036; This email address is being protected from spambots. You need JavaScript enabled to view it.;  


December 4, 2017

Walter Cividini, Managing Director of FIMAS S.R.L. Manufacturing of Vigevano, ITALY is proud to announce that East Coast Laundry Systems has been appointed their Exclusive Canadian Importer for the complete FIMAS line of Finishing Equipment. Accepting this award is Peter Blunden, President of East Coast Laundry Systems, Halifax, Nova Scotia, Canada who is also proud to announce that Jemal Gunaydin, President of Dry Clean Machine Doctor Inc., of Calgary, Alberta and Vancouver, B.C. has been appointed the Western Distributor of FIMAS equipment throughout the Provinces of Alberta and British Columbia.  Pictured here (from left to right) are Peter Blunden - East Coast Laundry Systems, Walter Cividini – FIMAS, and Jemal Gunaydin – D.C. Machine Doctor at the FIMAS Factory in Italy to learn more about the product lines and to finalize their Distribution agreements. FIMAS is known industry wide for a complete line of shirt finishing and laundry tensioning equipment. East Coast can be reached at 1-800-565-1281 for all of your finishing requirements.


December 4, 2017

Gabrio Renzacci, President and Marco Niccolini, General Sales Director, both of RENZACCI Industria Lavatrici of Citta Di Castello, ITALY are proud to announce that East Coast Laundry Systems has been appointed their Exclusive Canadian Importer for the complete RENZACCI line of Dry Cleaning Machines and Laundry Equipment. Accepting this new alliance is Peter Blunden, President & Greg Blunden, Marketing Manager both of East Coast Laundry Systems, Halifax, Nova Scotia, Canada.

Pictured here (from left to right) are Greg Blunden, Gabrio Renzacci, Peter Blunden & Walter Cividini, all at the RENZACCI Factory in Italy to learn more about the product lines and to finalize their Distribution agreements. RENZACCI is well known industry wide for a complete line of Dry Cleaning and Laundry equipment. East Coast can be reached at 1-800-565-1281 for all of your finishing requirements throughout Canada.




Take advantage of our special pricing by registering yourself and a friend at our best rate.

Prices expire on DEC 25, so book early! Options include:

  • General Managers Special: Available to any hotel GM who brings a member of the team. $499 first, $299 second & third
  • Buddy Pass: Not a GM? No worries, you still get a great deal! $449 if you bring more than 2 people
  • Gen Y: We support the advancement of young people in the industry, anyone under 30 can attend for $250
  • Single Ticket: $499 which is $200 off the regular price of $699

Back by popular demand, Tony Chapman moderates a lively panel of innovators discussing the future of the consumer.

Revolutions in social media, mobile technology, virtual reality and advanced data analytics have made consumers increasingly savvy and demanding more than ever before.

What can the Canadian hotel industry learn from our trend-setters and their future outlook on consumer activity?



Preparing for the Canada-China

Year of Tourism in 2018

China is one of Canada’s fastest-growing tourism markets and is our third-largest market in terms of arrivals. Through the New Tourism Vision, the Government is taking action to improve Canadian tourism marketing, access, and product—including a commitment to double the number of tourists from China by 2021. This will have a profound impact on hotels and will provide increased business opportunities in both primary and secondary markets. As we celebrate the Canada-China Year of Tourism in 2018, it will be more important than ever for hotels to ensure they are well-prepared to welcome the expected increase in Chinese visitors. This session will provide participants with a "best practice guidelines" to ensure that hotels are China-ready.




Marketing Expert,

Author & Pioneer of Valuegraphics

David’s research has led to a discovery that will change the way you work, and the way you think about the world. Data from a staggering 40,000 surveys proves that demographics are dead, and that shared values, or ‘Valuegraphics’, are a far more powerful way to motivate target markets. Valuegraphics disprove outdated ideas about age, income, and gender, and will multiply the effectiveness of every marketing dollar as much as 700%. David helps organizations replace guesswork with research and science, transforming disruptive change into welcome opportunity.


(to date)


December 1, 2017

Deb Elless, a Senior Reservations Agent at Fairmont Hotel Vancouver for 22 years, was awarded Tourism Employee of the Year at the 2017 Canadian Tourism Awards presented by the Travel Industry Association of Canada (TIAC) in Gatineau, Quebec on November 28. 

This prestigious award was designed to recognize success, leadership and innovation in Canada's tourism industry and to recognize those people who consistently provide superior tourism experiences across the country.  "This speaks to the service excellence that Deb consistently provides to our guests and fellow colleagues every day she comes to work and we are thrilled that she has been recognized as the best in Canada," says Michael Pye, general manager of Fairmont Hotel Vancouver.  "She has developed many best practices and is always the first to volunteer to assist - whether it's for a work-related event or community outreach.  Her vision and attention to detail make her an asset to the hotel, our region and our company."

In addition to her position in the reservations department, Elless is committee chair for Fairmont Hotel Vancouver's annual United Way Campaign, Vice President for the local union that represents hotel employees, and mentor to the Reservations team where she has connected with hundreds of thousands of guests over her tenure.  "Her efforts have been acknowledged in the many glowing notes of appreciation we receive from across the country and around the world. In her role, she is often the first point of contact for guests, but is quick to slip on another hat and becomes a tourism ambassador to share her passion and knowledge of Vancouver, insider secrets, and "must-do's",  says, Pye.  "Deb takes great delight in making every guest feel special and doesn't miss an opportunity to make a stay extraordinary."


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