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DUBAI, United Arab Emirates, 13th May, 2025 - Fairmont Hotels & Resorts, one of Accor’s leading luxury brands, announces the appointment of Emma Darby as Global Vice President Spa & Wellness. In this role, Emma will assume overall responsibility for spa and wellness operations across Fairmont’s global portfolio of 92 properties. The diverse collection of luxury properties and flagship spas in iconic destinations worldwide, includes Fairmont Chateau Lake Louise, Canada, Fairmont Century Plaza, Los Angeles, Fairmont Mayakoba, Mexico, and Fairmont Riyadh, KSA, delivering a truly holistic wellness experience.

An inspiring leader in the wellness space, Emma Darby brings over two decades of hospitality experience, having held senior roles at Rosewood Hotels & Resorts and The Ritz-Carlton Hotel Group. Driven by a deep belief in the transformative power of wellness, an ethos that aligns closely with Fairmont’s commitment to making guests feel truly cared for, Emma has consistently delivered strategic growth, operational excellence, and elevated guest experiences. Most recently, as Chief Operating Officer at Resense Spas, she led a global portfolio of luxury spas, overseeing business expansion, spearheading new openings and renovations, and embedding a consistently high standard of holistic wellness across all touchpoints.

“Wellness has always been a personal passion of mine, so I’m thrilled to join a brand like Fairmont that shares this commitment to health and wellbeing and continues to build on such a strong foundation,” said Emma Darby, Global Vice President Spa & Wellness, Fairmont Hotels & Resorts. “What really excites me is Fairmont’s unique position at the intersection of heritage, innovation, and personalization.  There’s a real opportunity to take wellness beyond the spa and weave it more holistically into the guest experience, through movement, nourishment, rest, and connection.” 

Sami Nasser, Global Chief Operating Officer Fairmont Hotels & Resorts, commented on the appointment, “Emma’s deep rooted industry knowledge and experience sets the tone for a dynamic new chapter in the wellness space for Fairmont on a global level. As a passionate leader, I am confident Emma will drive operational excellence and strategic growth, with a personalized, hands-on approach, which has been a defining characteristic throughout her unique career.” 

As Fairmont continues its significant global expansion with 29 new hotels in the pipeline, including the highly anticipated Fairmont Red Sea in Saudi Arabia and Fairmont Hanoi in Vietnam, the brand reinforces its commitment to exceptional, wellness-driven guest experiences around the world. Emma’s appointment brings leadership continuity and a unified wellness vision across the growing portfolio. Her priorities will center on deeply understanding the current wellness landscape across Fairmont properties, identifying opportunities to elevate the guest experience, and implementing strategies that drive both innovation and consistency. This approach is designed to strengthen the performance of the Fairmont portfolio, driving financial growth, and expanding leadership pathways in the long term.

Her leadership philosophy is centered on clarity, collaboration, and a guest-first mindset. Emma believes in giving teams a strong sense of purpose, along with the tools and support they need to thrive. As a leader, Emma is values-driven - therefore building trust, encouraging innovation, and supporting both personal and professional growth. As Vice President, across Fairmont’s spa and wellness portfolio, Emma will champion integrity, inclusivity, and curiosity, building the foundation for a strong team structure throughout the business.

 
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Barcelona, 14 May 2025 — As hotels continue to refine their revenue strategies, 123Compare.me unveils the findings from the latest edition of its World Parity Monitor (WPM) exploring how a hotel’s price position relative to its local market average affects OTA pricing behaviour and rate parity.

The April report has identified that when hotel rates are priced above the market average, the Lose rate — the percentage of times a hotel’s direct price is undercut by an OTA — increases significantly, especially for independent properties. Non-major OTAs show the most aggressive pricing responses, underscoring the risks of overpricing in competitive environments.

Across the sample*, 75% of hotels were undercut by at least one OTA, and Expedia surpassed the 20% Lose rate threshold, reversing its recent trend of moderation.

From January to April 2025, direct prices rose steadily and ended 6.3% higher than in the same period of 2024 — continuing the upward trajectory already observed last year. This trend reflects a structural pattern, where direct rates start low early in the year and peak around spring, particularly influenced by seasonal events like Easter.

Notably, price positioning matters more than ever. While major OTAs like Booking and Expedia maintained stable Lose rates regardless of price segment, non-major OTAs became more aggressive as hotel prices rose. Meanwhile, the direct channel remained more competitive in lower-price segments and saw improved Meet rates at mid-range levels.

“Being just slightly above the average can trigger aggressive responses from OTAs,” says Jordi Serra, CEO at 123Compare.me. “Hotels — especially independents — need to keep a close eye on how their positioning aligns with market trends.”

“If I’m an independent hotel and my price is above the market average, I should be concerned about OTAs becoming more aggressive and undercutting my rates. This is a very clear pattern we are seeing month after month.”

The WPM also confirms that independent hotels are more vulnerable to parity loss. When priced more than 40% above the market average, the Lose rate reached 41.8% with non-major OTAs, compared to 34.0% with major OTAs.

The World Parity Monitor is a reference in the market and a tool to track and monitor hotel pricing strategies across distribution channels. The complete April 2025 WPM report is available at: https://123compareme.net/en/secondary-otas-raise-pressure-at-premium-rates/

 
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VANCOUVER — (May 13, 2025): Fairmont Vancouver Airport is pleased to announce the appointment of  Rudi Heider as hotel General Manager. Rudi brings a dynamic blend of leadership, global perspective, and hospitality excellence to one of Canada’s most celebrated airport hotels.

Born and raised in Germany, Rudi began his hospitality journey as a server at the Four Seasons in Berlin where he was driven by the energy, teamwork, and meaningful connections in the industry. A seasoned hotelier, Rudi has successfully led teams across international borders, earning both regional and global recognition. As Director of Operations at Fairmont Chateau Lake Louise, he continued to elevate guest experiences and operational excellence at one of Canada’s most renowned resorts.

His leadership style, shaped by mentors who modeled humility, consistency, and a deep sense of purpose, focuses on empowering teams to work in perfect harmony, much like a well-conducted symphony.

“Creating memorable, even life-changing, guest experiences have always been my greatest motivation,” says Rudi Heider, General Manager. “Every day in hospitality offers something new, and I’m excited to lead a team that makes the impossible feel effortless”.

Rudi brings his experience and passion for hospitality to Fairmont Vancouver Airport, consistently ranked among the world’s top airport hotels. Now in Vancouver, Rudi and his Canadian wife settled on the West Coast for its natural beauty, lifestyle, and exceptional quality of life. In his spare time, he enjoys skiing, tennis, cooking, and long walks in Pacific Spirit Park with his wife and their dog, Spätzle.

 
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London, UK – 12 May 2025 Elegant Hotel Collection, the pioneering luxury soft brand powered by HotelREZ, has strengthened its global position by welcoming Anita Chan as CEO for the Asia Pacific region under a joint venture agreement between Anita Chan (Hong Kong) and Elegant Hotel Collection (headquartered in the United Kingdom).

A successful business leader with global influence, Chan’s high-profile appointment as CEO of its Asia Pacific business, underscores Elegant Hotel Collection’s bold ambition for innovation and growth, demonstrating the luxury soft brand’s commitment to making substantial market impact.

As CEO of Elegant Hotel Collection, Asia Pacific, Chan will lead regional expansion plans and grow representation of the region’s membership base. The appointment recognises the company’s commitment to one of the world’s most dynamic and competitive markets for global trade and travel.

Having served as CEO for Compass Edge for the past decade, Chan brings a wealth of experience to her new role with Elegant Hotel Collection, drawing on an impressive career that spans multiple senior executive roles with global brands such as Small Luxury Hotels of the World.  Anita will continue to operate and oversee Compass Edge alongside her commitment to the Elegant Hotel Collection ASPAC joint venture.

“Powered by HotelREZ, Elegant Hotel Collection is the most exciting luxury soft brand in the market today and I am thrilled to be joining as CEO for the Asia Pacific at this pivotal time. Championing unforgettable experiences in distinctive locations around the world, Elegant Hotel Collection is in an excellent position to cater to the needs of discerning travellers across the region and offers a unique value proposition that independent, luxury hotels in these key markets will be excited to explore,” commented Anita Chan.

“We are thrilled to welcome Anita Chan as CEO of Elegant Hotel Collection, Asia Pacific. The Elegant Hotel Collection brand has grown from a desire to offer independent hotels more exposure, more reservations and more revenue at an attractive cost of sale, and we are delighted to be expanding our global offering with the opening of an Asia Pacific division. Anita’s appointment highlights our commitment to generating significant value for independent luxury hotels in this region,” commented Catt McLeod, Vice President Elegant Hotel Collection, EMEA.

Powered by HotelREZ, one of the world’s leading distribution and representation companies, Mark Lewis CEO, HotelREZ stated “We have no doubt #StayElegant™ will become a recognised hallmark of independent luxury and authentic travel – Elegant has gained significant traction in that it balances the need for luxury brand affiliation with commercially sound pricing models, which means hotels see a better ROI, increased margin, and lower overall costs coupled of course with higher occupancy and ADR.

Through the provision of strong, consultative commercial account management Elegant Hotel Collection tailors its services to the needs of each hotel, providing global loyalty, global sales support with access to a network of 60 sales offices worldwide and an enhanced global agency and corporate outreach programme encompassing incremental luxury RFP generation, bespoke agency blitz activities, global roadshows, tradeshow participation and more.

A growing global community of independent luxury hotels, membership of Elegant Hotel Collection is by invitation only and including renowned establishments such as Exclusive Collection (UK), Galgorm Resort (Northern Ireland), Fonab Castle Hotel & Spa (Scotland) Cresta Palace Celerina (Switzerland), Paresa Resort Phuket (Thailand) and The Townhouse Hotel Mykonos (Greece), which was recently awarded a prestigious Michelin Key.

 

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