LONDON (England) — The World Sustainable Hospitality Alliance (WSHA) and Diversey, a Solenis company, have announced a new partnership to help hotels turn environmental and social sustainability goals into practical improvements across their operations. The collaboration comes as hotels face increasing pressure to reduce resource use and support sustainability goals while maintaining the cleanliness, safety and guest experience their operations require.

The partnership helps hotels move sustainability from commitment to action across cleaning, hygiene, laundry, kitchen and back-of-house operations. With Diversey’s technical expertise and data-enabled insights, WSHA members can identify efficiency opportunities, reduce waste, support water stewardship and track progress across everyday operations.

“Hospitality has a unique responsibility and opportunity to lead the charge in global conservation efforts,” said Glenn Mandziuk, WSHA President & CEO. “Partnering with Diversey allows us to bring world-class technical expertise directly to our members. Together, we are turning ambitious sustainability goals into concrete, actionable solutions that will protect our planet's most vital resources.”

“Our sustainability strategy is centered on helping customers solve real operational challenges in ways that create measurable value,” said Dr. Lotta Kanto Öqvist, Chief Sustainability Officer, Solenis. “Through Diversey, we can bring that approach to hotel operators by helping them identify practical opportunities to use resources more efficiently, strengthen performance and support long-term sustainability goals.”

Diversey’s solutions and expertise help hotel operators maintain high standards of hygiene, safety and guest care while supporting more efficient resource use across everyday operations.

“Hotel teams need solutions that are easy to implement and reliable in day-to-day operations,” said Anouk Sassen, Regional Hospitality Sustainability Expert, Diversey. “Through this partnership, we can share practical experience with WSHA members and help translate sustainability priorities into improvements that work on property.”

The collaboration is aligned with WSHA’s Net Positive Hospitality vision and will support knowledge sharing, practical implementation and industry dialogue across the sector.

The announcement comes ahead of the WSHA Global Summit in Paris on 8–9 December 2026, where hospitality leaders will discuss the solutions, partnerships and operational changes needed to advance Net Positive Hospitality.

To learn more about the World Sustainable Hospitality Alliance and its Net Positive Hospitality work

visit sustainablehospitalityalliance.org.

FORT ST. JOHN, BC — Walk into Home2 Suites by Hilton Fort St. John and the lobby tell its own story. Guests who have been staying for weeks greet each other by name. Co-workers gather around a table playing Monopoly. It looks less like a hotel common area and more like a café.

Hotel Manager Nadya McLean moves through the room the way a host does in their own home, because, for many of her guests, it is.

Home2 Suites by Hilton Fort St. John marked its 10th anniversary on August 26 with a reception honouring a decade of operations in the Peace Region — a run that has placed the property among the most decorated extended-stay hotels in all of North America.

What began as a single extended-stay property in Fort St. John has become a benchmark within the Hilton portfolio, earning brand recognition at a rate few Canadian hotels have matched.

McLean has been with the property since it opened. In a brand built around the concept of a home away from home, she embodies what that means in practice. Her team greet guests the way you would a familiar face, creating an environment that does not happen by accident.

Gil Vallee, Director of Hospitality for Argus Properties, credited the hotel’s performance to the people running it day to day.

"Home2 Suites Fort St. John is a true reflection of what strong hospitality leadership looks like," he said
McLean has managed the property since its opening. In 2018, she was accepted into Hilton’s MVP Program — a recognition extended to fewer than three per cent of extended-stay brand team members — and was later selected as a Home2 brand panelist in 2021.

“This anniversary belongs to her and to every single member of the staff,” Vallee added.

The team’s dedication has earned the property recognition that spans from local community awards to some of the highest brand honours available within the Hilton portfolio.

HILTON BRAND RECOGNITION

• 2017 — Highest Extended Stay Percentage Merit Award
• 2017 — Award of Excellence · Top 10% of all Home2 Suites in North America
• 2018 — Travel with Purpose Grant Award · Only hotel in Canada to receive the grant
• 2019 — Conrad Achievement Award · Top 5% of all Home2 Suites in North America
• 2019–2022 — Outstanding Quality Assurance Recognition · Four consecutive years
• 2020 — Beta Hotel Acceptance · Selected to pilot new brand systems, upgrades, and standards
• 2021 — Award of Excellence · Top 10% of all 975 Home2 Suites in North America — the only Canadian property recognized
• 2022 — Brighter Together Award, Q1 · Top 1% of all Home2 Suites in North America based on service, quality, and community involvement
• 2023 — Award of Excellence
• 2024 — Award of Excellence

GUEST & COMMUNITY AWARDS

Awarded annually since the year noted:

• Since 2016 — #1 on TripAdvisor
• Since 2017 — Best of People's Choice Award — Best Hotel/Motel Category
• Since 2017 — Booking.com Traveller's Choice Award
• Since 2017 — Expedia Excellence Award
• Since 2017 — Hotels.com Traveller's Choice Award

The guests who have made the hotel their base — some for a single night, others for months or years — are equally central to what the property has become. Their familiarity and loyalty, management says, are what transform what could simply be a building with beds and windows into a genuine community.

BRITISH COLUMBIA, CANADA – 8, September 2026 – In honour of Childhood Cancer Awareness Month, Fairmont Pacific Northwest Hotels, including Fairmont Empress, Fairmont Waterfront, Fairmont Hotel Vancouver, Fairmont Pacific Rim, and Fairmont Vancouver Airport, are supporting Fairmont Hotels & Resort’s new global fundraising effort to benefit Make-A-Wish®. Throughout the month of September, each hotel will be hosting a community wellness class as part of the ‘Move for Wishes’ initiative.

Move for Wishes launches for the first time this month and will see all five properties joining over 90 Fairmont Hotels & Resorts worldwide with a full array of fundraising classes and experiences in tandem with the brand’s newly launched wellbeing vision Wellness Without Walls, which encourages visitors to exercise at their own pace and move their bodies in a way that both inspires and motivates during their travels.

Open to both hotel guests and local residents, 100% of the proceeds of these tickets for these exclusive experiences benefit Make-A-Wish®. Space is limited and reservations are essential.

The participating hotels include:

Fairmont Pacific Rim: Move for Wishes - Mat Pilates

Wednesday, September 16th, 2026, at 12:00pm on the Chairman's Suite Terrace

Enjoy a 50-minute Mat Pilates class led by a HOUSE Concepts trainer, rooted in classical Pilates principles and designed to build strength from the inside out. Expect intentional sequencing, precise form cues and seamless transitions in a method-driven, full-body practice. ($50 per person)

Fairmont Waterfront: Move for Wishes - Sunset Float: An Immersive Sound Bath Experience

Friday, September 18th, 2026, at 6:00pm

Begin with ARC Restaurant’s signature Province-to-Plate dining experience, followed by a floating sound bath at the Rooftop Pool. As the sun sets over the harbour, guests will float on the water while immersive sound vibrations encourage deep relaxation. ($159 per person)

Fairmont Empress: Move for Wishes - Pilates in the Palm

Saturday, September 19th, 2026, at 9:00am

Join this purposeful 45-minute Mat Pilates class in the refined surroundings of the Palm Court to support a cause that brings hope, joy, and lasting memories to children around the world. After class, enjoy a relaxing cup of tea and freshly baked scones. ($50 per person)

Fairmont Vancouver Airport: Move for Wishes - Reset Yoga @ YVR

Thursday, September 24th, 2026, at 6:00pm

This yoga class is designed to help restore balance in both body and mind through movement, breathwork, and relaxation techniques to release tension, calm the nervous system, and support recovery and reset from the stresses of travel. ($30 per person)

Fairmont Hotel Vancouver: Move for Wishes - Move Together with Ballet BC

Friday, September 25th, 2026, at 5:30pm

Strengthen, lengthen, and refine with this unique ballet conditioning class led by Ballet BC MOVE instructor Shana Wolfe in the hotel’s iconic Pacific Ballroom. This beginner class will introduce the basic steps, techniques, and exercises of a ballet barre (without the barre) and centre work, with a focus on proper alignment. ($40 per person)

Fairmont's Move for Wishes campaign is a continuation of the ‘Wishes Start Here’ initiative, a global partnership between Fairmont and Make-A-Wish, which made its debut in 2022. The legacy of the partnership extends much longer, however, with over 20 years of bringing hope, strength, and joy to children around the world by granting wishes together. Guests across every Fairmont address are invited to Move for Wishes as every class and experience contributes to Make-A-Wish, helping grant transformative wishes for children with critical illnesses, and bringing hope, strength, and joy to families around the world. Similarly, guests who are part of ALL Accor, a booking platform and loyalty program, have the option to donate their loyalty points to Make-A-Wish as part of a year-round fundraising incentive.

Secure your reservation at each link above and Make-A-Wish x Move for Wishes donations can be made here:

• Fairmont Pacific Rim
• Fairmont Waterfront
• Fairmont Empress
• Fairmont Vancouver Airport
• Fairmont Hotel Vancouver

Calgary, AB – Sept 1, 2026 – WebRezPro, a cloud property management system (PMS) for independent lodging operators, today announced a strategic integration with Pulse, an AI-powered guest management and marketing system (GMS) for boutique hotels. The integration gives hoteliers a single source of truth for guest data and the automation to turn that data into direct bookings and lasting guest relationships.
Independent hotels may be competing for the same guests as branded properties, but without the marketing teams and budgets to match. The WebRezPro and Pulse integration closes that gap: real-time PMS data flows straight into Pulse's AI tools, so hoteliers can keep guest profiles clean, automate follow-up communications, and run targeted campaigns on their own.

The integration connects WebRezPro booking and guest data to Pulse Agent, powered by Claude AI, unlocking key capabilities:
• Instant Property Insights: Hoteliers can ask Pulse Agent about occupancy, arrivals, departures, and guest segmentation instead of running manual reports, and get data-driven recommendations to maximize revenue opportunities.
• Automated Guest Journeys: A visual journey builder triggers tailored emails from booking through checkout and beyond, based on real-time WebRezPro reservation data.
• Personalized Ancillary Offers: Guests can bid on room upgrades, shift their check-in or check-out time, and buy amenities right from the web-based Pulse Guest App, adding revenue for the property with no front-desk involvement.
• Targeted Direct Booking Campaigns: Hoteliers can segment guests by booking source or stay history to win back OTA guests and nurture repeat business with revenue-tracked email campaigns.
• A Clean, Unified Guest Database: Pulse automatically finds and merges duplicate guest profiles, giving hotel teams one reliable source of truth.

“Independent hoteliers don't have the marketing departments that major chains do, but with Pulse, they don't need one,” said Jon Sanford, President of WebRezPro. “This integration puts WebRezPro's booking data to work the moment it's created, giving our clients the AI-powered insight and automation to compete for direct bookings and build real guest loyalty.”

None of it works, though, without accurate guest data underneath it.
“Guest data is only as useful as it is clean and current, and that's what this integration solves," said Duane Hepditch, Chief Executive Officer of Pulse. "By pulling reservation data straight from WebRezPro and enriching it with profile contact information and behavioral intent, Pulse gives hoteliers one accurate view of every guest, so the upgrade offer, the follow-up email, or the win-back campaign actually lands at the right moment."

The WebRezPro and Pulse integration is available now. For more information, visit webrezpro.com/pulse.