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MARKHAM, Ontario, Sept. 16, 2025 is entering an exciting new era with Tim Major at the helm. In March, Tim stepped into the leadership role of the All-In-One cloud hosted, private cloud and on-premises property-management system company. Under his guidance, Maestro is strengthening its commitment on its mission to equip independent operators with the tools they need to compete at the highest level. With hospitality evolving faster than ever, his leadership positions Maestro to drive innovation while keeping client results at the forefront.

A Proven Leader 

Tim Major brings deep experience across hospitality technology, having led multiple PMS companies through pivotal transformations. He is known for advancing innovation, guiding organizations through change, and aligning technology with the real-world needs of hoteliers—building a reputation for turning vision into impact. As an innovator and industry leader, Tim will continue to align  with customer needs.

“My vision for Maestro PMS is clear: to help independent hoteliers stay competitive with tools that emphasize efficiency, embedded payments, performance, and data security,” Tim Major said. “Hospitality is entering a new era where technology is a competitive advantage and a partner to hoteliers—not a burden. I am excited to continue my vision of defragmenting technology into one seamless experience across lodging, food & beverage, experiences, travel, and services.  

“Maestro’s strength lies in providing an all-in-one, flexible solution that evolves with the industry," he added. “We are combining applications to form a connected platform that provides a single guest profile and central data repository. The combination  of and best-in-class hospitality applications across activities, golf, F&B and wineries, will ensure that our customers are equipped with systems that enhance profitability, guest loyalty, and operational agility.” 

“Maestro has never been in stronger hands,” said Ravi Jonnavithula, President of the hospitality division at Fullsteam. “Tim is known for his product-led growth strategies, operational insight, and passion for innovation that serves hoteliers. From the outset, he strengthened client partnerships, accelerated product innovation, and ensured the platform remains the most complete and flexible PMS for independent operators worldwide. Today, he is leading Maestro into its next phase of growth, innovation, and client success. We have full confidence in Tim’s leadership and expertise to drive lasting growth.

Answering the Call for Innovation 

As independent hoteliers seek more automation, embedded payments, and seamless integrations, Tim Major’s growth strategy for Maestro includes: 

  • Fullsteam Hospitality – Building a shared guest profile across Fullsteam’s hospitality software units, connecting Maestro, Golf, POS, Activities, and Wine solutions in one API to strengthen relationships and simplify use. 
  • API Interface Expansion – Ongoing enhancement of Maestro’s open API to meet evolving industry demands.
  • MezzoPay Embedded Payment solution – Recently rolled out in Canada, Maestro’s embedded payment platform will continue to expand. 
  • AI – Expanding AI within the PMS and building on GuestXMS concierge chat and Maestro User AI learning tools.
  • Innovation – Continual improvement of Maestro’s features as demanded by clients, industry and technology. 

Game-Changing Tech

At the forefront of Tim’s leadership is Maestro Touch—a game-changing update that redefines front desk operations. By unlocking PMS functionality on any tablet or touch-capable device, Maestro Touch delivers true mobility, faster training, streamlined workflows, and stronger team performance while preserving the depth and reliability of the Maestro platform hoteliers know and trust. It helps teams respond to guest needs and property updates without being tied to the desk. Some of these elements include Check-Out Functionality, Digital Signature Capture, and Real-Time Room Availability. 

“At Maestro, we are committed to advancing mobile operations tools because we believe they represent the future of hotel efficiency and profitability,” Tim Major said. “The launch of Maestro Touch marks the next step in that commitment—delivering a touch-based interface built specifically for hoteliers, with their workflows and operational priorities at the center.” 

Accelerate 2025 User Conference 

Maestro customers will hear more about the company’s future direction at its , September 22–25, at the InterContinental Toronto Centre. The four-day event will bring operators together to share ideas, build partnerships, and apply innovative tools and strategies to maximize their Maestro PMS investment. 

“This conference brings together a strong group of partners who play an important role in extending the value of your PMS,” Tim said. “As a first-time participant, my main goal is simple: to meet you, hear your stories, learn how you’re using Maestro to improve business performance, and better understand what matters most to your operations. User feedback and ideas will help guide us where we go next, and I’m eager to listen. Every insight you share is the fuel that will guide our next chapter.”

 
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Vancouver, BC - Kasian Architecture, Interior Design and Planning is proud to announce the appointment of Adele Rankin as Principal and Vice President, Interior Design, strengthening the firm’s leadership in creating human-centric spaces across Canada.

With more than 20 years of design leadership and business development experience, Adele brings a proven track record of delivering distinctive projects that blend functionality, creativity, and cultural impact. Her career spans hospitality, senior living, and multifamily residential sectors, with notable projects including The Karl Lagerfeld Hotel at Grand Lisboa Palace Resort in Macau, Fairmont Hotel Vancouver, The Dorian Autograph Collection in Calgary, and the REN residential tower in Seattle. Given the forecasted growth in the global hospitality design market over the next year, her knowledge and experience will bolster Kasian’s expertise in the sector.

Adele’s leadership has extended across global markets, where she has overseen multidisciplinary teams of more than 100 designers and led the growth of multiple international studios. In her new role, Adele will advance Kasian’s national interior design practice, collaborating with multidisciplinary teams to support growth across the firm’s studios. She is recognized for her ability to lead complex projects from concept to completion, building strong client relationships, champion design excellence, and mentor emerging talent. 

“Adele’s ability to shape exceptional user experiences aligns perfectly with Kasian’s vision of enriching lives through our design philosophy of in-between thinking,” said Don Kasian. “Her leadership will elevate our interiors practice and strengthen the connections across our disciplines.”

 
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VANCOUVER, British Columbia (September 11, 2025) –  (HE), a best-in-class hospitality operator, today announces it has been selected to operate the forthcoming dual-branded Moxy Vancouver Downtown and Element Vancouver Downtown. The 30-story tower is owned and developed by Paul Y. Construction (B.C.) Ltd. and is set to open in Summer 2028. Located in the heart of Vancouver’s entertainment district, the project will feature 280 guest rooms under the Moxy brand and 112 rooms under the Element by Westin brand, introducing two of Marriott’s most dynamic lifestyle brands to the city. 

The Moxy and Element brands will cater to distinct but complementary guest segments: Moxy with its playful, experiential design and social atmosphere, and Element with its focus on longer-stay travelers seeking balance, sustainability, and well-being. Together, the hotels will enhance Vancouver’s thriving hospitality landscape and support the city’s continued growth as a global destination.

“We are proud to have selected Hotel Equities as our management partner for this bold, dual-branded vision in downtown Vancouver,” said Gary Tso, Managing Director, Paul Y. Construction (B.C.) Ltd. “Their operational expertise and track record with new developments give us confidence in delivering an outcome that exceeds stakeholder expectations and creates a truly unique offering for travelers. Together with Marriott, Moxy and Element will deliver two distinct experiences that unite into one cohesive destination.”

Hotel Equities is providing ownership with development advisory services throughout pre-development and construction, ensuring a seamless path to opening and long-term operational success. HE’s Canadian-based operations  team will further provide dedicated resources to maximize performance and value creation across all phases of the hotel’s lifecycle.

“Hotel Equities is honoured to partner with the owners and Marriott to bring this dual-branded project to life in downtown Vancouver,” said Ryan McRae, Senior Vice President of Business Development, Hotel Equities. “Our team’s local presence in Canada uniquely positions us to deliver exceptional, dedicated support to ownership and to create a hospitality experience that resonates with both local and international travelers.”

With its central location near BC Place, Rogers Arena, Vancouver Convention Centre, and the city’s vibrant dining, arts, and shopping districts, the hotel is perfectly positioned to serve both leisure and business travelers. As the second Moxy hotel and third Element by Westin to join the ,  HE now operates seven hotels in British Columbia and thirty-three throughout

Canada, further strengthening its presence in the region. 

Moxy and Element Vancouver are located at 848–850 Seymour Street in Vancouver, British Columbia. For more information about partnering with HE, visit .

 
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MCLEAN, Va. – Hilton is celebrating a major milestone: more than 200 hotels are now open and welcoming travelers across Canada. This achievement, highlighted by the most recent openings of Hôtel Vallea Bromont, Tapestry Collection by HiltonHome2 Suites by Hilton Woodstock ON and Spark by Hilton Toronto Mississauga - reflects the hospitality company’s successful multi-brand growth strategy. With a primary focus on expanding its focused service, extended stay, and lifestyle brand portfolios, Hilton continues to broaden its footprint while delivering signature hospitality, warmth, and innovation in destinations ranging from iconic city centers to emerging leisure and event hubs nationwide.

“Surpassing 200 open hotels in Canada is a powerful testament to our momentum in the market,” said Matt Wehling, senior vice president, development, U.S. and Canada, Hilton. “This success is fueled by the strong relationships we’ve built with our owners, supported by our regional, in-market expertise that reinforces our long-term development strategy and drives operational excellence at every stage. With a strategic brand mix of existing hotels and a robust pipeline of more than 100 properties across multiple brands, we’re excited to continue expanding across Canada’s most sought-after and emerging destinations - delivering exceptional value for our partners and meeting the evolving needs of our guests from coast to coast.”

Focused Service, Extended Stay, and Lifestyle Brands Drive Decade of Growth

Over the past decade, Hilton has nearly doubled its portfolio in Canada, driven largely by the rapid expansion of its focused service brands, which represent approximately half of its overall growth in the country. In the last 10 years, Hilton added nearly 50 properties across Hampton by HiltonHilton Garden InnTru by Hilton, and the newly introduced Spark by Hilton, which debuted in Canada last year with Spark by Hilton Toronto Markham.

Extended stay has also emerged as one of Hilton’s strongest-performing categories in Canada, having doubled in size over the past decade with Homewood Suites by Hilton and Home2 Suites by Hilton.

Hilton is also gaining notable traction in the lifestyle space, with new lifestyle hotels debuting in key Canadian markets from Montreal to Niagara Falls. Recent highlights include this year’s opening of several Tapestry Collection by Hilton properties: Hôtel Vallea BromontHotel Railwayparc Montreal, and The Brock Niagara Falls Fallsview. These join Revery Toronto Downtown, Curio Collection by Hilton that debuted last year, along with Canada’s first Canopy by Hilton in Toronto, which opened in 2023.

From Coast to Coast: Multi-Brand Growth Continues to Lead the Charge

Hilton continues to accelerate its multi-brand expansion in Canada, with more than 100 hotels currently in the development pipeline across key growth markets and categories. Development milestones include the first Motto by Hilton in Canada, slated to open in Montreal in 2028, and the country’s inaugural Tempo by Hilton, planned for Toronto in 2029.

Additionally, more than 20 new hotels across multiple brands in priority growth markets are expected to join the Hilton portfolio over the next year including highlights such as DoubleTree by Hilton North VancouverHampton Inn by Hilton Calgary Downtown, Homewood Suites by Hilton Surrey, Home2 Suites by Hilton Vaughan Toronto, Tru by Hilton Milton and several Spark by Hilton hotels spanning the country from Calgary to Toronto to Montreal.

More information on the latest 2025 global Hilton openings can be found here.

 
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Calgary, AB – September 08, 2025 – WebRezPro cloud property management system for hotels, vacation rentals, and other independent lodging providers now offers direct integration with GuestTouch, a leading guest engagement and reputation management platform. The combined solution empowers properties to elevate the guest experience while increasing operational efficiency and driving revenue.

GuestTouch provides a powerful suite of products for messaging, feedback collection, and review management, enabling properties to connect with guests at all stages of their journey via multiple channels, including SMS, WhatsApp, and email. The integration with WebRezPro automates guest messaging based on real-time reservation data, delivering timely, personalized communications from pre-arrival to post-stay.

“Our vision has always been about preserving the human connection that makes hospitality special,” said Pinak H. Soni, CEO of GuestTouch. “You know when managing guest communications feels overwhelming—juggling reviews, messages, and multiple channels? We solve that so your team can focus on creating those meaningful guest moments. Our platform handles the operational side—AI-powered reputation management, smart messaging, and email automation—while your staff delivers the authentic hospitality experiences guests truly value. The WebRezPro partnership brings our shared vision to life: seamless technology that enhances human connection and drives real results.” 

With the integration, properties can automatically send customized messages for check-in, upsells, satisfaction surveys, and review requests—enhancing service delivery while saving staff time. The result: stronger guest relationships, improved review scores, and increased bookings.

“GuestTouch shares our vision of helping lodging operators modernize operations while staying focused on what matters most—the guest,” said Frank Verhagen, Founder and President of World Web Technologies, the company behind WebRezPro. “Together, we’re equipping properties to deliver personalized service, collect valuable feedback, and boost their online reputation with less manual effort.”

WebRezPro clients interested in enabling the GuestTouch integration can for more information.

 

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