Print

Markham, Ontario – July 26, 2018 – “We are a family-owned hotel chain that prides itself in knowing our guests and personalizing their stay with us. Our success is based on recognizing each guest, providing the experience they value, and rewarding their loyalty. Maestro’s Multi-Property Hotel Management and Loyalty System are essential to our operation,” said Mike Robertson, Marketing Manager for Rodd Hotels & Resorts. Rodd Hotels & Resorts operates seven hotels and resorts with three golf courses on Prince Edward Island, New Brunswick, and Nova Scotia, including the Five-Star Rodd Crowbush Golf & Beach Resort.

All Rodd properties share one fully-integrated Maestro Multi-Property database for reservations, hotel management, and Rodd’s EveryStay Rewards program. All guest information, including amenities and preferences are recorded and accessible at each property. “Maestro’s Loyalty System is at the heart of our EveryStay program,” Robertson said. “Our agents use Maestro to identify preferences including room types, food and beverage favorites, and special requests to make their stay more enjoyable. They also can see each members’ rewards level and point balance to provide details on what value-ads they will receive during their stay.”

EveryStay Rewards members earn a point for every dollar spent at Rodd locations. “We currently have 25,000 members and four EveryStay membership levels, each based on number of nights stayed on an annual basis. Each level has extra perks. Members can redeem points for free accommodations, golf, spa, dining or from a large selection of gift cards at 50 local retailers through our partner program.” Guests sign up for Rodd Resorts EveryStay membership online or on property. They can review their points online, and Maestro automatically prints point balances on EveryStay Rewards members’ folio at check-out. “The system brings Rodd a great deal of repeat business from our loyal guests. Many of our members stay with us 50 to 100 nights a year,” Robertson said.

Maestro’s centralized Multi-Property hotel management system saves time in the reservation process. Agents can personally engage guests quickly thanks to their ability to access guest information from all Rodd locations. “From a head office perspective, Maestro’s centralized database allows us to easily run reports for the chain. This makes it more efficient for sales, marketing, revenue management, and the accounting departments,” Robertson said. “It’s also much easier to communicate with our members through a central database. For our reservations agents, not having to re-enter a guest’s information if they have stayed at one of our locations saves a significant amount of time and simplifies the booking process.

Warren Dehan, Maestro PMS President, said, “Maestro’s Loyalty Module is ideal for destinations like Rodd Hotels & Resorts that want to track points and create rewards for guests who stay at their properties. Guests also benefit from a personalized high-touch stay because our Loyalty Module is integrated with Maestro’s booking engine and property software, so staff can anticipate and deliver amenity preferences guests previously requested.” 

The Maestro Property Management System delivers flexible and scalable deployment options with an identical full-featured web browser or windows solution available in the cloud or on premise.  Maestro’s revenue-generating hotel management software tools and services increase profitability, drive direct bookings, centralize operations, and provide personalized and mobile guest service tools to enhance the guest experience. Click here for more information on how to engage and socialize with Maestro PMS.

 
Print

PHOENIX (July 25, 2018) – For more than 70 years, Best Western Hotels & Resorts has been a mainstay in the travel landscape. In recent years, the company has received industry praise for its transformative brand refresh, which included expanding from one brand to eleven, introducing new logos, investing over $2 billion in property improvements, and offering one of the richest hotel rewards programs to today’s travelers– Best Western Rewards® (BWR®).  At the core of the brand’s efforts, however, has been its commitment to providing superior customer care, and it’s clear the company is doing just that. In fact, Best Western announced today its Net Promoter Score (NPS), measuring both guest satisfaction and loyalty, reached a record high of 61.7, an increase of more than 100 percent since 2007.  This is a testament to the company’s guest satisfaction efforts as well as its award winning loyalty program, BWR.

“Guest satisfaction was a major pillar of our brand refresh and remains one of our most important priorities as a brand today,” said David Kong, president and chief executive officer for Best Western Hotels & Resorts. “We’re pleased to report that our guest satisfaction scores have steadily increased and have, in fact, doubled since 2007.”

A company’s Net Promoter Score (NPS) looks at customer loyalty, measuring overall customer satisfaction and brand perception on a scale of -100 to +100. NPS considers both Promoters and Detractors of the brand. Best Western continues to increase brand promoters while detractors have declined substantially.

Best Western attributes the improvement to several things, including, in large part, its award-winning

I Care® Every Guest, Every Time hotel staff training program. As part of this initiative, individual hotel consultation and training are provided to staff to highlight tactical operational opportunities that drive guest satisfaction from the bottom up. This program, which uses groundbreaking virtual reality technology and avatars, was beta tested and later implemented brand-wide at all 2,000-plus North American hotels.

Best Western’s loyalty program has also played a role in its continually increasing guest satisfaction numbers. BWR provides members with some of the richest rewards in the industry – including a minimum 10 percent discount and points that never expire – two perks that deliver superior value to members. Celebrating a milestone anniversary of 30 years in 2018, BWR has more than 35 million members globally today and has been ranked a top Hotel Rewards Program by U.S. News & World Report for five consecutive years.

With Best Western’s Design Excellence Program, a $2 billion investment went into updating properties with contemporary style and modern amenities. New logos and signage were introduced as part of the evolution, and with a dramatic year-over-year increase in guest satisfaction ratings, J.D. Power recognized one of the brand’s most beloved amenities, “Build Your Own Breakfast”, as the highest-rated in the midscale competitive set in 2017.

The company also listens to and values guest feedback, using it to steer and implement change across the brand. In doing so, Best Western has driven improvements across all properties in areas like cleanliness of rooms, a caring staff attitude and working order of room amenities.

Finally, with the rise of the fast-paced digital age and the customer’s need for instant gratification, Best Western is the first hotel brand to have fully embraced social engagement, which is driving rising satisfaction scores. By actively engaging online, the brand’s response percentages have improved across all scores, increasing 14 percent year over year, with response time dropping from eight days to less than two days. The total volume of favorable social media reviews has increased dramatically, with hoteliers responding to more reviews, outpacing and outperforming competitors. As a result, today’s Best Western ranks 30 percent higher on world-renowned travel sites than in previous years.

“Over the past 10 years, Best Western has launched initiatives designed to deliver industry-leading service and put our guests at center-stage,” said Ron Pohl, senior vice president and chief operations officer for Best Western Hotels & Resorts. “The results of these initiatives speak for themselves, as we continue to see an increase in brand loyalty with our BWR membership realizing gains of 13 percent annually since the beginning of the refresh, and our guest satisfaction scores have reached record levels.”

For more information on Best Western Hotels & Resorts, please visit BestWestern.com

 
Print

ST. LOUIS, July 24, 2018 /PRNewswire/ -- Drury Hotels and its 5,000 employees have set a new record in guest satisfaction. J.D. Power ranked Drury Hotels "Highest in Guest Satisfaction Among Upper Midscale Hotel Chains" in its 2018 North America Hotel Guest Satisfaction Index StudySM. The recognition marks Drury's 13th consecutive guest-satisfaction award and sets a record for most consecutive wins in the J.D. Power hotel category.

"In the hospitality industry, consistency matters," said Chuck Drury, president and CEO of Drury Hotels. "Providing guests with exceptional service and value every single day across our 150 properties is how we've always done business and will continue to operate in the future. To be recognized for these efforts – 13 years in a row – is a tremendous honor, and I couldn't be more proud of our team members' ongoing dedication and commitment."

Drury placed first in all seven categories of its J.D. Power hotel segment, earning the company's highest score to date.

The J.D. Power 2018 North America Hotel Guest Satisfaction Index StudySM is based on responses from 55,000 guests who stayed in a hotel from May 2017-May 2018. Click here for the J.D. Power and Associates press release, including rankings for all hotels.

Guests of Drury Hotels experience a selection of complimentary amenities including:

  • Wi-Fi throughout the hotel
  • Hot breakfast, including Belgian waffles, biscuits and gravy, eggs, yogurt and more
  • 5:30 Kickback® reception including appetizers and beverages
  • 24-hour business and fitness centers
  • Indoor/outdoor pool and whirlpool

Drury Hotels has been family-owned and operated since 1973. For a complete listing of all Drury hotels or for reservations, visit www.druryhotels.com or call 1-800-DRURYINN. For information about career opportunities at Drury Hotels, please apply online at www.drurycareers.com.

 
Print

Bangkok, Thailand, July 23, 2018: Anantara Hotels and Resorts, a hotel owner and operator, currently with 39 hotels and resorts in 13 countries across Asia Pacific, the Middle East, Europe, Africa and the Indian Ocean, has announced plans to diversify its portfolio in China by launching the first luxury global hotel brand in the Qingyang District of Chengdu with the opening of Anantara Jinsha Chengdu Hotel as part of the integrated Essence Chengdu project, developed by Chengdu Tai Hang Rui Hong Real Estate Co., Ltd..

Building upon Anantara’s existing portfolio in China, comprising Anantara Sanya Resort’s beachfront luxury on Hainan Island, Anantara Xishuangbanna Resort’s wild natural beauty in Yunnan, and Anantara Guiyang Resort located in the breath-taking natural surroundings in Guizhou Province the new Anantara will expand the brand’s presence in an exciting new destination.

Located in Chengdu’s western Qingyang district, Essence Chengdu will cover a 200-hectare site of five plots. Phase one will consist of mid-tier and high-end serviced apartments, town houses, high-end residential villas and the 150-key Anantara Jinsha Chengdu Hotel which will open as the only ultra-luxury resort hotel in Chengdu, fronting the project’s 47-hectare eco-wetland park to provide an urban oasis with far greater privacy and outdoor space compared to other central city hotels.

Anantara Jinsha Chengdu Hotel is to feature 150 guestrooms and suites, an all-day dining restaurant and specialty restaurant, lobby lounge and bar/tea lounge, a gym and fitness facilities, outdoor and indoor swimming pools, a spa, children’s club, additional recreational and leisure facilities, along with banqueting and meeting facilities.

Located along the Yangxi Western Third Ring Road in Chengdu, Essence Chengdu boasts a prime location with multiple advantages for business and leisure guests. The mixed use project will be a 20-minute drive from the new high speed Chengdu West Railway Station, 50-minutes from Chengdu South Railway Station and only 30-minutes from Chengdu Railway Station. Chengdu Shangliu International Airport is a 40-minute drive and Chengdu City Centre just 30-minutes.

Renowned for its pleasant climate and popular food, Chengdu is home to the world-renowned breeding and research base for giant pandas which attracts almost 100,000 visitors annually, along with a wealth of historical attractions. Anantara guests will be immersed in Chengdu’s rich heritage. The Jinsha Historical Museum, a 10-minute drive away, displays ancient relics from an archaeological dig site. As part of Anantara’s indigenous pillar, interior design is to feature Jinsha archaeological design elements.

Chengdu is the capital of Sichuan Province, serving as the economic, commercial, financial, transportation and communication centre of Southwest China. Ranked as China’s 12th most competitive city, over 150 of the world's 500 largest companies currently have subsidiaries or branch offices in the city. Construction has begun for a high-tech industrial park for space and aviation technology. Chengdu boasts Southwest China’s largest convention and exhibition complex. Strengthening its reputation as a transportation hub, Chengdu Shangliu International Airport is China’s fourth largest airport and is expected to accommodate 60 million passengers by 2019. Strong MICE and commercial activities, along with an increase in domestic and international travellers, have promoted the development of Chengdu’s upscale hotel market.

Capitalising on Chengdu’s fast-paced developments, the new Anantara Jinsha Chengdu Hotel is strategically positioned for increasing demand. At present, hotels in Chengdu are concentrated in the city centre, accompanied by a second hotel submarket in Tianfu New District. By contrast in the western Qingyang district there are currently no upscale and luxury hotels, nor any international branded hotels, meaning that the new Anantara will be the first luxury and upscale global hotel brands in this growing and well connected part of town catering to high-end leisure and business guests.

Dillip Rajakarier, Chief Executive Officer of Minor Hotels (owner of Anantara Hotels and Resorts) commented, “We are excited to announce the first Anantara in Chengdu, China in partnership with Chengdu Tai Hang Rui Hong Real Estate Co., Ltd.. This addition to our portfolio demonstrates our commitment to growth in up and coming destinations, while foreseeing and responding to demand in a way that places us firmly as a strong market leader in Asia Pacific, and beyond.”

Anantara Jinsha Chengdu Hotel is scheduled to open in 2021

 
Print

SHELTON, Conn. (July 19, 2018) - - - New Castle Hotels and Resorts, Inc., an independent third-party hotel operator, owner and developer, announced today a strategic partnership with Full-G Capital, a Toronto-based hospitalityreal estateinvestment and advisory firm.  

 

The new partnership will focus on expanding New Castle’s footprint in the Canadian hospitality market.  New Castle’s current portfolio includes seven hotels in Atlantic Canada and Toronto, with two more, (Residence Inn/Courtyard by Marriott Dartmouth) slated for opening in early 2019. 

 

“This partnership leverages the development and operational strengths of New Castle and Full G’s deep resources and proven investment platform,” said Jeremy Buffam of New Castle Hotels & Resorts. “Together we are well positioned to move forward in the dynamic and competitive Canadian market,”

 

“Full-G has a big appetite for hotel real estate investments that can deliver outstanding returns,” said Drew Coles, founder and CEO of Full-G Capital.  “New Castle has a 30-year track record of hotel management success in Canada starting with the world’s first Westin franchise, the Westin Nova Scotian.  This is the type of organization that fits Full-G Capital perfectly.” Coles is the former President and CEO of InnVest REIT, a public company with more than 100 hotels in Canada when it was sold in 2016 to a private investor for $2.1B.

 

Julian Buffam, New Castle’s director of business development, said that with the new alliance he anticipates expanding the company’s  portfolio through a combination of development, acquisition and new management contracts for select and full-service hotels in Canada. 

 

The company currently has eight hotels in active development, six in the U.S. and two in Canada. The Full-G partnership is aimed at balancing the portfolio across North America.

 

Page 7 of 9

<< Start < Prev 1 2 3 4 5 6 7 8 9 Next > End >>